SHIPPING & REFUNDS

SHIPPING POLICY

Delivery

Free local delivery is available for all orders within Greater Vancouver Regional District.

Deliveries are made from  during scheduled hours.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up during your scheduled pick up date. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am to 2pm during scheduled days. Please have your order confirmation email with you when you come.

REFUND POLICY

All purchases are non-refundable. 

The Fondue Box Co. will accept a date change for a Box  order within 10 days' notice of the original delivery/pick-up date. 

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